Digital products, paper-based workflows.
Physician offices submitted test referrals and documentation mainly by fax. Internal teams were overwhelmed reviewing, verifying and following up on thousands of documents each month, delaying patient testing.
Manual fax volume
High volumes of non-standardized documents.
Slow validation
Time-consuming order checks and follow-up.
Delayed testing
Missing information held up Home Sleep Tests.
Backlogs
Administrative delays hurt provider and patient satisfaction.
