CERTIFICATIONS &
AFFILIATIONS

CERTIFICATIONS &
AFFILIATIONS

Your trust is the most valuable asset for us. We strive to earn it with our prowess in delivering what we promise. Our certifications and affiliations with renowned organizations are testimonials to it.

ALL CERTIFICATIONS

ISO 27001

Fusion CX is proud to announce that it has successfully secured ISO 27001: 2022 certification.

Locations

India (Kolkata, Howrah, Durgapur, Kalyani, Siliguri, Mumbai, Mohali, Gurugram, Bangalore), Philippines (Manila, Cebu, Legazpi), Albania, Kosovo, Morocco, EL Salvador, Jamaica, Colombia, USA (Higbee, Spindale, Houston), Belize (Chetumal)

PCI DSS

Fusion CX successfully secured the PCI Data Security Standards Certification the Payment Card Industry's Data Security Standards v4 (PCI-DSS) Certification.

Locations

India (Kolkata), Philippines (Manila, Cebu), Morocco, El Salvador, Jamaica, Mexico, Belize (Dangriga, Orange Walk, Cayo), USA (Higbee, Boca, Spindale, Houston)

HIPAA (For Healthcare)

Fully compliant with The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.

Locations

India (Kolkata), Philippines (Manila, Cebu), USA (Higbee, Boca, Spindale), EL Salvador, Jamaica, Belize (Chetumal, Icon, Cayo, Orange Walk, Dangriga)

SOC 2

Fusion CX announced the successful completion of its SOC 2 audit. The audit was conducted by an independent accounting firm.

Locations

India (Kolkata), Philippines (Manila, Cebu, Legazpi), Jamaica, El Salvador, Colombia, Mexico, Belize (Chetumal), USA (Spindale, Higbee, Boca)

ISO 9001

Fusion CX has successfully achieved ISO 9001 certification

Locations

India (Bangalore, Gurugram)

TL9000

Fusion CX is now TL 9000 certified — the Telecom Quality Management System standard.

Locations

India (Bangalore)

MSME Certification

Fusion CX has received the certification from Ministry of Micro, Small & Medium Enterprises (MSME), Government of India.

Locations

India

NASSCOM Member

Fusion CX proudly announces itself as a NASSCOM member - an acknowledgment of authenticity and expertise in the BPO & ITES industry.

Locations

India

NMSDC Certification

Ameridial Inc., a Fusion CX Group Company, has been successfully certified by the Ohio Minority Supplier Development Council, an affiliate of the NMSDC.

Locations

USA

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